Refund policy
RETURN & REFUND POLICY
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Eligibility
We accept returns on all items, including those with opened packaging — for example, if you tried the item on and it did not fit, or if you discovered a defect upon opening. Items must not show signs of prolonged use or wear beyond a brief try-on.
To be eligible for a return, your item must:
- Be unworn or tried on only briefly
- Include the original tags
- Be accompanied by a receipt or proof of purchase
To initiate a return, please contact us at support@thenordwave.com. Items sent back without prior authorisation will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.
Exception: In cases of defective, damaged, or incorrect items (wrong size or product sent by us), Nord Wave will cover all return and replacement shipping costs in full. The customer will not be charged for any of these costs.
Restocking Fee
We do not charge any restocking fee. When your return is approved, you will receive a full refund of the item price — no deductions, no handling charges.
Exchanges
Exchanges are available and easy. If your item did not fit, or you would like to exchange it for a different size, style, or product entirely — simply contact us at support@thenordwave.com and we will find the best solution for you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@thenordwave.com.
Please note that original shipping costs are non-refundable.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be in its original condition, unworn or unused, with tags, and accompanied by proof of purchase.
Damages and Defective Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@thenordwave.com. We will arrange a full replacement or refund and cover all associated shipping costs.
Lost or Undelivered Items
Nord Wave takes full responsibility for the safe delivery of your order to the destination country. In the event of loss or damage during international transit, we will provide a full replacement or refund.
Once a package has been transferred to a local carrier in your destination country, delivery responsibility passes to the customer. Nord Wave is not liable for failed deliveries resulting from customer unavailability, incorrect address information, or missed delivery attempts. In such cases, please contact your local postal service to arrange retrieval.
If the local carrier confirms delivery but the item is suspected stolen, please contact local authorities. Our team will provide all available tracking information to assist with the investigation.
Contact
For all return and refund enquiries, please contact us at support@thenordwave.com.