Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days (Monday–Saturday), excluding public holidays. Orders placed before 5:00 PM PST (UTC−8) on a business day will begin processing the same day. Orders placed after this time or on weekends will be processed the next business day.
Please note that processing times may be affected by incomplete payment details, insufficient address information, or high seasonal demand. In such cases, we will contact you via email before proceeding.
Shipping — United States
Estimated delivery time: 5–10 business days after dispatch.
- Orders under $66.00: flat rate $6.99
- Orders $66.00 and above: Free Shipping
Shipments are sent Monday through Sunday. Once your order has been dispatched, you will receive a tracking number via email.
Shipping — International
Estimated delivery time: 7–14 business days after dispatch, depending on the destination country.
- Orders under $66.00: flat rate $6.99
- Orders $66.00 and above: Free Shipping
Shipments are sent Monday through Sunday. Please note that international delivery times may vary due to customs processing in the destination country.
Taxes and Duties
Your order total does not include customs duties, import taxes, or fees that may be imposed by your country's customs authority. These charges are the sole responsibility of the customer. For information on applicable rates, please contact your local customs office.
Nord Wave is not responsible for delays caused by customs clearance procedures. The release of packages is at the sole discretion of customs authorities.
Order Cancellation
If you wish to cancel an order after payment, please contact us as soon as possible at support@thenordwave.com. We will do our best to accommodate your request; however, cancellation cannot be guaranteed once an order has been forwarded to our warehouse. If the order has already been processed or shipped, cancellation will not be possible and a return will need to be initiated.
Tracking and Delivery Responsibility
A tracking number is provided for every order. Nord Wave takes full responsibility for the safe transit of your package to the destination country. In the event of loss or damage during international transit, we will offer a full replacement or refund.
Once the package is transferred to a local carrier in your destination country, delivery responsibility passes to the customer. Nord Wave is not liable for failed deliveries resulting from customer unavailability, incorrect or incomplete address information, or missed delivery attempts. In such cases, please contact your local postal service directly.
If the local carrier confirms delivery but the item is suspected stolen, please contact local authorities. Our team will provide any available information to assist with the investigation.
Contact
For any shipping-related questions, please reach out to us at support@thenordwave.com.